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KNOWLEDGE BASE

Have questions or need help with your PureCam?

Please use these our Knowledge Base of Frequently Asked Questions to help you find the answers you need. And, if you can’t find what you’re looking for, please scroll below and fill out the form and we’ll be in touch within 1-2 business days.

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General Questions about PureCam
What data plans can I use?
PureCam is compatible with AT&T and T-Mobile.
What does the PureCam record?
Your PureCam continuously records while you’re driving. Depending on the size of your Micro SD card and resolution of your videos you can record.
Who can see my videos?
Your PureCam videos are only shared with users that have scanned your PureCam QR code.
Can my PureCam be traced?
No. The camera and your data are private. If you share your PureCam with your family or friends, they will be granted access to view your data and videos.
Can I add multiple PureCams to my PureCam app?
Yes, you can add up to 3 PureCams to one account.
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Installation
Do I need any additional equipment to install my PureCam?
Your PureCam box contains everything needed for installation and needs no additional equipment. It comes with a suction mount for placing your PureCam on your interior windshield and set of cable management clips for keeping your OBD-II cord out of the way of your car.
Where can I get my PureCam installed?
The PureCam is simple to install, however, if you would like professional installation, your PureCam can be installed by your local car shop that installs car products.  You can use Google Maps to search for one of these key relevant phrases: Car ...
Do I need the cable management clips?
The enclosed cable management clips help to provide extra support in securing the cables and keep them tidy and out of sight.
How do I install the suction mount on my dashboard?
Be sure the latch next to the suction device is unlocked and flipped up. Press the suction cup to the windshield (makes sure your windshield is clean and unobstructed) and once in place flip down the latch. Click Read More to watch the installation guide.
Can I use another outlet besides the OBD-II port?
The PureCam is designed with an OBD-ll charger to allow use even when the car is turned off. That way your Parking Mode can detect if an accident occurs or if there is an attempted break in, and allows you to remotely stream from your mobile app. The...
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Troubleshooting
Can I add multiple PureCams to my PureCam app?
Yes, you can add up to 3 PureCams to one account.
How do I get the video clips to my phone?
Your PureCam allows you to download video clips from your PureCam app. (Please note, your PureCam must be turned on in order to download via the app). You can also use your computer and a Micro SD card adapter to transfer videos directly from the Micro SD card to your computer.
Is connecting with PureCam’s Wi-Fi hotspot necessary? Will my phone use PureCam’s data plan?
Yes, it is recommended to connect to your PureCam’s Wi-Fi hotspot to prevent false notifications. Yes, it will use your PureCam’s data plan. Please be aware that using your PureCam WiFi hotspot can result in higher data plan fees.
Can I grant access to multiple users?
Yes, you can add an unlimited number of users. Please note, they must set up an account to view your PureCam. Download the app from the app store to set up the account.
What happens to my video clips if I don't have a network connection?
Emergency Videos/Cloud Service. Your video clips will automatically be uploaded once your network connection has resumed. Your videos are also saved on your Micro SD card. Your Micro SD card has limited recording space (depending on memory size). Be sure to download the desired video clips in a timely manner.
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The PureCam Mobile App
Can I add multiple PureCams to my PureCam app?
Yes, you can add up to 3 PureCams to one account.
Can I grant access to multiple users?
Yes, you can add an unlimited number of users. Please note, they must set up an account to view your PureCam. Download the app from the app store to set up the account.
How do I remove Mobile App accounts from my Purecam?
If an App account is connected to a Purecam, they can click on the My PureCam button from their app and click the red X to remove the Purecam from their account.
What do I do if my car is broken into?
While the PureCam’s parking mode is designed to alert the customer in the event of a break in, it is important to always put your own safety as a priority.In the event you are alerted to a break in, call 911 and alert the authorities immediately. PureCam...
Can my phone use the Purecam App?
You must have iOS 9.0/Android OS 6.0 or higher to use the Purecam App.
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User Manuals, Product Registration, Warranty
Download PureCam 1.0 User Manual

Download user manual Here.

I've heard that plugging items into the OBD-II connector port can void my car warranty?
The PureCam only draws power from the OBD-II connector (not data) and we have been careful to ensure no harm is done to the vehicle by using the product.
Where is my IMEI located?
Your IMEI number is on the bottom of your PureCam packaging. You can also locate it on your PureCam under Settings>QR Code (not the App).
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