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General Questions about PureCam

You may find some general answers about the PureCam below



What data plans can I use?

PureCam is compatible with T-Mobile.

What does the PureCam record?

Your PureCam continuously records while you’re driving. Depending on the size of your Micro SD card and resolution of your videos you can record. Please reference chart below.

Recording Capacity

Please note: The information in the chart above are approximate and may vary based on the individual user scenario.

Who can see my videos?

Your PureCam videos are only shared with users that have scanned your PureCam QR code.

PureCam Live Streaming Data Usage

Please reference chart below.

Live Streaming Chart

Please note: The information in the chart above are approximate and may vary based on the individual user scenario.

Can my PureCam be traced?

No. The camera and your data are private. If you share your PureCam with your family or friends, they will be granted access to view your data and videos.

Can I add multiple PureCams to my PureCam app?

Yes, you can add up to 3 PureCams to one account.

Why can't I change the quantity on my purchases?

The PureCam comes bundled with a standard SD card and a data plan. Because of this, the three items will be locked in at 1 each. You are able to adjust the amount of bundles by scrolling further to the bottom and adjusting the number next to the "Add to Cart" button.

How does the PureCam affect my car battery?

The PureCam goes into Parking Mode after 4 minutes if no activity is detected. Parking Mode draws a small amount of power in an effort to preserve battery life. If your battery reaches a low voltage, the PureCam will turn off. The low voltage protection will still allow your car to start. Your battery will recharge as you drive your car.

What happens if my camera is stolen from my car?

You will receive a push notification on your phone that a G-sensored event has occurred. The PureCam will be recording, so there will be images of the incident in your cloud memory.

What is PureCam’s vehicle compatibility?

The PureCam is compatible with vehicles 1996 and newer. Any vehicle that is equipped with an OBD-II data link connector is compatible with PureCam. Typically, all vehicles manufactured in 1996 or later, come equipped with an OBD-II interface. However, certain Tesla models are not equipped with compatible OBD ports.

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