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Troubleshooting

I just called to activate my SIM card, but I am not receiving any signal.

After the SIM card is activated, it will take approximately an hour before it is fully activated.

Can I add multiple PureCams to my PureCam app?

Yes, you can add up to 3 PureCams to one account.

How do I get the video clips to my phone?

Your PureCam allows you to download video clips from your PureCam app. (Please note, your PureCam must be turned on in order to download via the app). You can also use your computer and a Micro SD card adapter to transfer videos directly from the Micro SD card to your computer.

Is connecting with PureCam’s Wi-Fi hotspot necessary? Will my phone use PureCam’s data plan?

Yes, it is recommended to connect to your PureCam’s Wi-Fi hotspot to prevent false notifications. Yes, it will use your PureCam’s data plan. Please be aware that using your PureCam WiFi hotspot can result in higher data plan fees.

If you get a message on your app that says “Connection Error”

If you have more than one user paired to your PureCam, make sure they are not currently live streaming or attempting to live stream. The PureCam only allows one user to live stream at a time.

Can I grant access to multiple users?

Yes, you can add an unlimited number of users. Please note, they must set up an account to view your PureCam. Download the app from the app store to set up the account.

What happens to my video clips if I don't have a network connection?

Your video clips will automatically be uploaded once your network connection has resumed. Your videos are also saved on your Micro SD card. Your Micro SD card has limited recording space (depending on memory size). Be sure to download the desired video clips in a timely manner.

What happens if I turn off Parking Mode?

The PureCam will go into standby mode after 4 minutes. Motion or triggering the G-sensor will wake up the PureCam, however it will not send a notification to your app or upload an emergency video. If there is no motion after 4 minutes it will go back into sleep mode. If during those 4 minutes of activity something again triggers the G-Sensor an emergency notification will go out and an emergency video will be uploaded.

What's the run time of my PureCam if I unplug it?

The PureCam does not have a built-in battery, therefore it will shut down immediately.

The time is incorrect on my PureCam. Is there a way to fix it?

Reboot the PureCam by unplugging the micro USB cable from the PureCam and plugging it back in again. If it is still incorrect, there may be an issue with your 4G signal. There is no manual way to correct the time.

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